本文发表在 rolia.net 枫下论坛Clerical Assistant - Family Practice Unit
St. Michael's Hospital - Toronto, ON
Full-time, Temporary
DUTIES & RESPONSIBILITIES:
Reporting directly to the Administrative Manager, the Clerical Assistant will be responsible for performing a broad range of administrative and reception duties in the Family practice units. Functioning as an integral part of the health care team and front line work, you will be accountable for:
Receiving visitors (patients, guests, etc.) to the clinic in a friendly and welcoming manner and directing them appropriately;
Scheduling outpatient appointments, follow-up appointments as well as patient procedures; using a computerized scheduling system;
Operating multi-line telephones, and responding to inquiries in a friendly timely manner;
Obtaining and checking demographic data from each patient on arrival and registering each patient utilizing the ADT registration system and generating a green hospital card;
Providing administrative support to a variety of clinical staff to ensure efficient operation of the clinical area and smooth flow of patients;
Responding to inquiries including patient safety concerns and taking appropriate corrective action;
Monitoring patient activity and flow in the various clinics;
Utilizing computer equipment and various software packages, i.e. word processing, email;
Assembling and preparing charts for each clinic;
Retrieving and filing lab results;
Liaising with various hospital departments such as admitting, labs, purchasing, etc. to exchange information and to resolve issues;
Other duties as indicated.
QUALIFICATIONS:
Demonstrated oral English language skills to communicate with patients and team members, with the ability to operate multi-line telephones, respond to inquiries and redirect calls as appropriate
Must have Medical Terminology certificate in order to transcribe and process physician orders
Proficient computer skills with advanced knowledge of word processing and ADT registration program, i.e. MS Word, electronic mail
Previous clerical experience in the health care setting
Well developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately
Excellent customer service record with proven success working as part of a team
Demonstrated commitment to and understanding of the mission and values of St. Michael's Hospital
Excellent attendance record更多精彩文章及讨论，请光临枫下论坛 rolia.net